Frequently Asked Questions
Everything you need to know about your next ride.
Do you offer professional bike assembly for shipped orders?
Yes, every bike is fully built and inspected by our Cytech-qualified mechanics before being carefully packaged for shipping. You will only need to straighten the handlebars and fit the pedals.
What is your return policy for cycling gear?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on undergarments or padded shorts unless they are faulty.
How long does shipping take within the UK?
We typically process orders within 1-2 business days. Standard delivery usually takes 3-5 working days, while express options are available at checkout for faster arrival.
Do you offer Cycle to Work schemes?
Absolutely. We partner with most major providers including CycleScheme, Green Commute Initiative, and Bike2Work. You can apply your voucher toward any adult bike and safety accessories.
Can I book a repair or service online?
Yes, you can book a slot through our workshop page. We offer everything from basic safety checks to full strip-down services and custom builds at our Glasgow shop.
What happens if my bike frame is damaged during transit?
We insure all shipments. If your bike arrives with any damage, please contact us within 24 hours with photos of the packaging and the frame so we can arrange a replacement or repair immediately.